Senior Sales Operations Specialist

Mountain View, CA
About us:
Aeva is building the next generation of sensing and perception for autonomous vehicles and beyond. With its unique ability to measure instantaneous velocity for each pixel, long-range performance at high resolutions, while being free from LiDAR or sunlight interference, Aeva’s 4D LiDAR is built from the ground up at silicon photonics scale for mass-market applications.

Role Overview:
Aeva is seeking a Sr. Sales Operations Specialist with experience in sales process management and sales performance analysis. You will be the interface between the sales team and the operations team for product deliveries to customers. You will improve and implement sales process activities to better enable the sales team to perform effectively and exceed revenue goals for the company. You will be responsible for the daily Salesforce support for the global sales team for all sales and account related data and information in Salesforce. Strong teamwork and cooperation with the sales team is a critical aspect of this position.

What you'll be doing:

  • Implement best-practice sales processes for Aeva’s growing lidar business
  • Setup and onboard new customers and work with customers on getting Aeva in their supplier system
  • Process customer purchase orders and ensure product deliveries to customers
  • Work with sales and finance teams to generate formal sales quotations
  • Receive and confirm POs, by checking quotes and terms and conditions
  • Work with operations team to process PO and provide estimated shipping dates to customers
  • Work with finance team to ensure invoices are issued, and collect any overdue payments from customers
  • Monitor and process all RMA requests
  • Be the “go-to” salesforce resource for the entire global sales team and executive leadership
  • Work with sales team to ensure accurate data control to guarantee Salesforce represents a realistic forecast in real time
  • Maintain customer contact information in Salesforce
  • Generate reports and KPI dashboards for management
  • Develop and maintain Salesforce training materials and documentation

What you have:

  • Minimum 5 years of experience in a sales operations role, preferably in hardware and tech industry
  • Strong interpersonal skills with ability to support and engage the global sales team
  • Strong written and verbal communication skills with ability to document clear and concise instructional process
  • Excellent experience of Client Relationship Management (CRM) systems, preferably Salesforce
  • Knowledge of accounting concepts relative to bookings and billings
  • Confident in learning new systems quickly and ability to configure reports, dashboards, workflows, etc 

Nice to have:

  • Bachelor’s degree in related field
  • Experience using Salesforce
  • Experience working at companies selling high volume hardware products

What's in it for you:

  • Be part of a fast paced and dynamic team
  • Very competitive compensation and meaningful stock grants
  • Exceptional benefits: Medical, Dental, Vision, and more
  • Unlimited PTO: We care about results, not punching timecards

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